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Financial Services

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. The relevant register is called the EPF register. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority (or Council for Licensed Conveyancers). The register can be accessed via the Financial Conduct Authority Website.

FCA Register

 Data Protection

Anaysse-Jacobs  Solicitors  has notified the Information Commission that it is a data controller and its registration number is ZA146317. We do not collect any personal information on this website.

VAT Registration:340497793


Complaints Handling Policy

We are committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please read below . Making a complaint will not affect how we handle your case.
Our complaints procedure
If you have a complaint about our service or a bill that we have rendered on or both, please contact us with the details.
The person to contact is Nicole Jacobs, and she can be reached at:
Anaysse-Jacobs Solicitors Second Floor Equitable House,  7  General  Gordon  Square ,  London  SE18  6FH
Telephone:  02083165000
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 7 days of us receiving the complaint, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to Nicole  Jacobs  who will review your file and speak to the member of staff who acted for you.
3. Nicole Jacobs will then invite you to a meeting to discuss and hopefully resolve your complaint. This will be done within 14 days of sending you the acknowledgement letter.
4. Within 7 days of the meeting, Nicole Jacobs  will write to you to confirm what took place and any solutions she  has agreed with you.
5. If you do not want a meeting or it is not possible, Nicole  Jacobs  will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another partner or someone unconnected with the matter at the practice to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If we have to change any of the timescales above, we will let you know and explain why.

9. If still unresolved at this stage, you may take your complaint to the Legal Ombudsman.Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago). Contact details:
The address of the Legal Ombudsman is: PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; or view their website at
www.legalombudsman.org.uk, email enquiries to:  enquiries@legalombudsman.org.uk
A complainant to the Legal Ombudsman must be one of the following:
• An individual;
• A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million);
• A charity with an annual income less than £1 million;
• A club, association or society with an annual income less than £1 million;
• A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.
• If you do not fall into any of these categories, you should be aware that you can only obtain redress by using our Complaints Handling Procedure or by mediation or arbitration, or by taking action through the Courts.
Kindly note that you have the right to object to your bill by making a complaint to the appropriate body referred to above and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors' Act 1974 and, if all or part of our bill remains unpaid, we may be entitled to charge interest.

Procedure for complaining about your solicitor - If you wish to make a complaint about the behaviour of your solicitor

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like:- dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic, closing the practice without telling you, breaking the Solicitors’ Code of Conduct.




Anaysse-Jacobs Solicitors, Second Floor, Equitable House, 7 General Gordon Square, London SE18 6FH
Anaysse-Jacobs Solicitors is regulated by the Solicitors Regulation Authority